Quality Control & Operations Lead
IM8 Health, co-founded by global icon David Beckham, is a pioneering brand at the intersection of wellness and innovation. Our mission is to empower individuals with cutting-edge health solutions that are accessible, sustainable, and personalized to support everyday wellness. By combining our passion for health with a commitment to innovation, IM8 Health is redefining the future of well-being. Join our dynamic team and be part of a brand that’s making a lasting impact on health and lives globally.
Responsibilities
Kitting & Fulfillment Operations
- Oversee the end-to-end process of kitting, pick and pack, and order fulfillment across multiple SKUs.
- Manage the full logistics cycle, from component receipt through final shipment, ensuring timely and accurate delivery.
- Maintain efficiency and accuracy across all stages using structured workflows and inventory systems.
Manufacturing Oversight
- Work directly with manufacturers to ensure products meet company quality and compliance standards.
- Follow up on production schedules, ensure alignment on specifications, and implement continuous improvement plans.
- Collaborate closely with the Customer Success team to manage customer replacements and post-delivery issue resolution.
3PL Management & SOP Development
- Train and support third-party logistics (3PL) partners; develop training materials and SOPs that reflect our standards.
- Oversee 3PL operations, including kitting, pick and pack, returns, and outbound shipments.
- Write and enforce detailed SOPs for all logistics workflows including returns handling, and monitor 3PL adherence.
Quality Control
- Develop and execute comprehensive quality control protocols for both inbound and outbound processes.
- Act quickly to address defects or inconsistencies; identify root causes and drive long-term preventative solutions.
- Ensure only top-quality kits reach customers, maintaining high customer satisfaction.
Process Improvement & AI Integration
- Identify workflow inefficiencies and deploy operational enhancements using Lean and AI-driven solutions.
- Integrate AI tools to optimize decision-making, inventory accuracy, and reporting across logistics operations.
Team Coordination & Communication
- Lead on-site teams and serve as the key liaison for overseas associates and executive leadership.
- Provide frequent (daily/weekly) updates on 3PL performance, fulfillment accuracy, inventory trends, and exceptions.
Collaborate across departments (especially Customer Success and Supply Chain) and time zones (including Asia HQ).
- Travel up to 50% to support cross-regional operations and vendor/partner site visits.
Data & Reporting
- Build and manage robust reporting systems to monitor performance metrics such as order accuracy, turnaround time, and return rates.
- Use data-driven insights to brief stakeholders and drive operational strategy.
- Maintain close oversight of 3PL reporting processes to ensure consistency and transparency.
Experience & Qualifications
- End-to-end experience managing kitting, pick and pack, and fulfillment operations.
- Background in full logistics cycles, including coordination between manufacturers, 3PLs, and customer-facing teams.
- Hands-on experience with training 3PLs and enforcing SOPs across inventory, shipping, and returns workflows.
- Strong proficiency with Microsoft Dynamics 365 or equivalent inventory management systems.
- Demonstrated ability to use data and reporting for decision-making and performance optimization.
- Familiarity with AI technologies in logistics and operations.
- Excellent communication skills, organizational strength, and ability to coordinate across global time zones.
- Willingness to travel up to 50%.
Preferred:
- Lean Six Sigma certification or equivalent process improvement training.
- Experience with inventory management systems and ERP platforms.
Apply Now:
If you're passionate about operational excellence, thrive in cross-functional environments, and have the leadership skills to drive kitting and quality control operations, we encourage you to apply for this exciting opportunity.
- Locations
- Remote
- Remote status
- Fully Remote
About Prenetics
Join us to make a huge impact as we revolutionize healthcare. The thing we most value is working with talented, growth-minded people, who don’t hesitate to jump into creative problem solving. We don’t believe in up or out, we don’t believe in rest and vest. We want to give you the opportunity to grow with us. Neither your career nor Prenetics is a sprint — they’re both marathons.
In our hiring process, we look at building a team with three essential factors: adaptability, ability and passion. We’ve discovered the greatest achievements come from the right people working collaboratively towards a shared goal. As Prenetics and our vision continues to grow, you’ll have the opportunity to constantly change and evolve with us.
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